FAQs

The needs and requirements of an individual changes in relation to his / her age. Care for senior people would thus involve taking care of their personal / social needs considerately, committedly and holistically with due regard to their dignity and desires.

It is a facility to provide homely care and assistance to those who are physically disadvantaged due to various reasons and circumstances. The facilities include lodging, meal services and help with regular daily activities.

Basically, a Care Home facilitates Non-Assisted Living (Independent Living) or Assisted Living of an individual requiring help and assistance of various kinds.

Here the prospective resident of a Care Home is relatively independent in fulfilling his/ her daily chores and needs the least assistance. However, he/ she needs the safety of living with peace of mind and enjoys the comfort of readily available healthcare facilities, housekeeping, social activities and exclusive / common dining with optional dietitian-made menu.

Here the prospective resident a Care Home is fully dependent on the staff (Care Giver) of the Care Home in managing his/ her daily activities related to personal care (helping in brushing, bathing, toileting, daily medication, daily meals, exercise etc.).

Yes. After carefully evaluating your condition, the Care Home can facilitate the services of a skilled Care Giver or a Nurse exclusively for your assistance on day time / night time / full day basis against additional payment.

Long Term stay means when the prospective resident opts to stay with the Care Home for a period of 11 months in a block, renewable thereafter on satisfactory completion of the period with due compliance to the License and Service contracts on mutually agreed terms.

When the proposed stay is for 6 months or less, it is termed a Short-Term Stay subject to a minimum stay period of 1 month.

When a single adult occupies one room, it is called Single Occupancy. If a husband and wife occupy a single room with two beds, it becomes twin sharing. Twin sharing is allowed for spouses only.

Yes, but in limited numbers and subject to availability. A suite will additionally have a drawing and dining space, in addition to the room/s allotted.

Yes, but on a first come first serve basis against additional payment.

Accommodation is granted based on two agreements (1) Agreement of Licence and (2) Agreement of Service executed between the Applicant/s and the Care Home. Based on the agreements, Licence and Service Fee is fixed payable every month in advance.

It is the apex body consisting of consulting doctors and other professionals of the Care Home authorized to evaluate the application submitted and take a final decision based on merits of each case, with special reference to the medical condition revealed. The decision of the Admission Board will be final in all respects and will have authority to call for additional investigations either medical or otherwise, wherever required.

No. The admission to the Care Home is provisional for 3 months. During this period, if it is found that the resident had failed to disclose medical or other personal matters relevant to the applicant at the time of admission, the Admission Board is well within its powers to cancel the admission without further reference to the resident.

Step 1: Submit the application form duly filled to the Admission Board with the required documents and medical records, along with the application fee payable.

Step 2: The Admission Board of the Care Home will evaluate the credentials of the applicant for admission, based on the details submitted and on the medical condition revealed, if any.

Step 3: The Care Home Management will issue a Provisional Offer Letter in case the application is accepted, within 15 days of receipt of the application.

Step 4: If the applicant finds the Offer Letter acceptable, the applicant can proceed with the formalities of Registration (Signing the contracts, payment of non-interest bearing refundable deposit, advance payment of monthly expenses etc.) and fix a date for admission.

Step 5: Admission of the applicant

An Authorized Representative is required to represent the applicant/s in all matters relating to the Care Home admission and stay which is by executing a legal document (a Specific Power of Attorney) in favour of a person of applicant's choice, preferably a close relative. The Authorized Representative is intended to fully protect the interest of the applicant/s so that there is no chance for inaction / indecision in the event of an emergency or a situation wherein the applicant is incapacitated for any reason to fulfil the agreed terms and conditions with the Care Home.

The duration of stay at Care Home can be for a short term or longer, as explained hereunder:   (a) Short term stay can be for one month to six months (b) Long term stay can be for any period above six months   A resident or the Authorized Representative can terminate the License and Service Contract during the course of the Contract, by serving a notice necessarily in writing. The exit policy of Care Home stipulates a minimum notice period, varying in consonance with the duration of the contracted stay, as detailed below:

  • In respect of contracted stay of two months or less, if the contracts are terminated any time during the contract period, a minimum licence fee for one (1) month or for the actual period of stay, whichever is higher, will be payable. For contracted stay of above two months but up to six months, a minimum notice period of two calendar months is required. In the absence of the stipulated notice period, license fee as applicable to the duration of the notice period will be payable, in lieu of notice.
  • Regarding long term stay, advance information in writing is to be given three calendar months in advance, to terminate the License and Service Contract. It takes three months from the date of termination notice for it to become effective. In the absence of the stipulated notice period, license fee for three months is payable, in lieu of notice.
Conversely, in the unlikely event of noncompliance with any of the terms and conditions of the License Contract or Service Contract by a resident, Care Home can terminate the contracts by serving a notice in writing, with a notice period of three (3) calendar months. In the absence of the stipulated notice period, proportionate Licence Fee as applicable can be paid, in lieu of Notice.

A resident need to inform at least one-month advance if they are going for vacation. The total licence fee & 10% of the service fee will be charged on the first month & second month. Third month onwards total licence fee & service fee will be charged.

All fees/service charges payable before admission are as follows:
I. Registration Fees : Rs. 7000 (per person)
II. Documentation Fees* : Rs. 5000 (per person)
III. Before Admission : Refundable Security Deposit + Onemonth's advance payment of License Fee and Service Charges***, with GST as applicable.
 
* Agreement of License, Agreement of Service, Special Power of Attorney etc.
** The non-interest bearing security deposit will be refunded, on the termination of the License and Service Contract, to the resident or the designated nominee, within 90 days from the date of termination of the Contract, after deducing the outstanding dues to the Care Home, if any. In the improbable case of any delay in payment beyond 90 days, interest shall be paid from the 91st day at 12% p.a. compounded annually.
*** Annual increase of 5%
**** All the fees/charges are liable to periodical revision
***** For other payment options please contact us.
 
DEPOSIT AMORTIZATION TABLE
 
*No deduction of deposit for the first 2 months of stay

Three invoices will be raised every month, payable within 3 days from the date of invoice. Delay in payment will entail compounded interest at 12% p.a.

(a)Invoice 1: Payment of Monthly Licence Fee
(b)Invoice 2: Payment of Monthly Service charges.
(c)Invoice 3: Payment of all other additional / special services provided / facilitated by the Care Home for the month.

The Invoice 1 (License Fee) will cover the monthly expenses of occupying the room / apartment at our Care Home including the following amenities.

  • Housekeeping (Unit maintenance and Cleaning on daily basis);
  • Uninterrupted Water and Electricity;
  • Laundry (5 pieces of wearing apparel per person per day);
  •  24 x 7 Security, CCTV Surveillance and Access Control System;
  • Caretaker to facilitate the daily general needs of the resident;
  • General Care (Monthly Basic Health Check and Maintenance of Health Records); and
  • Common amenities provided at the Care Home premises.

The Licence Fee payable per month (in ₹) is as follows: (valid till Dec 2021)

* For other payment options please contact us.
** The above rates are excluding GST which will be chargeable as per Government Rules and Regulations.
** All the fees/charges are liable to periodical revision

The Invoice 2 (Service Charges) will cover the following per person:

·         Food and Beverages prepared by our Chef and supervised by our F&B Manager based on weekly Menu (Bed Tea and Mid-Day Drink served at individual rooms, Breakfast, Lunch, Evening Tea with snacks and Dinner served at the common dining room);

The Service charges payable per month (in ₹) is as follows:

* For 3-bedroom suite / other payment options please contact us.
** The above rates are excluding GST which will be chargeable as per Government Rules and Regulations
*** All the fees/charges are liable to periodical revision

The Invoice 3 will be variable and will depend on the type of service request from the resident. The general services normally availed by residents are:

  • Doctor visit;
  • Dedicated care giver;
  • Physiotherapy;
  • Medical Tests at our facility;
  • Yoga Classes;
  • Medicine purchase;
  • Ayurvedic treatments; and
  • Ambulance Services.

  • Wearing Apparels of own choice.
  • Two sets of Bed Sheets (72"x36" size) and Pillow covers (Medium size).
  • One Blanket
  • Two sets of Bath Towels
  • Personal Toiletries (Tooth Brush, Tooth paste, Comb, Bathing Soap, Oil, Shampoo, Body Cream / Lotion, Shaving Kit, Nail Cutter etc.).
  • Shoes / Socks / Chappals / Belts /Caps / Shoe Polish / Brush etc.
  • Walking Stick / Wheel Chair/ Walker or any other Walking Aids.
  • Specs / Hearing Aids along with the last eye test reading. Magnifying Glass if needed
  • Mobile Phone with Charger if any. (Mobile number to be provided to the Care Home Management)
  • A small Torch
  • Past medical records
  • Medicines currently used with prescriptions

(Residents are advised not to bring any valuables like Gold Ornaments, Cameras, Radios, Laptop or other electrical / electronic gadgets with them and Care Home Management will not take responsibility for such items. If they are held by the residents, it will be at their risk and responsibility).

Sl. No.ParametersStatus
1Promoters and their backgroundMr. Sajan Pillai is the former CEO of UST Global. He is a farsighted leader and an innovation agent. His zealous focus on world-class customer experience and transforming the world with the right technology has earned him many a laurel, and he continues to seek avenues to make a difference to society. He is a trusted partner to the national leaders of various countries, and he envisions establishing Digital and Technology centres around the world.
2ManagementRun by a Team of Professionals with the active support of Para Medics and Doctors under the leadership of Mr. Anuchandran Nair & Mrs. Anjali Nair.
3LocationIn the Capital City of Trivandrum, Pattom Junction, well connected by Road, Rail and Air.
4BuildingStay at a building constructed as per Government rules and regulations and Care Home under completion certificates issued by the Corporation of Trivandrum.
5Infrastructure /Safety /SecurityWater Supply: Uninterrupted water supply ensured. Storage capacity: 1,25,000 L

Electricity: High Tension electric supply made available specially.

Standby Generators: 63 KVA & 65 KVA

Lift / Elevator: Available with Wheel Chair/ Stretcher access
Public Telephone: Available
Fire and Safety Measures: Complied with in full
Thunder and Lightning Protection: Available
CCTV Surveillance: Available
Round the clock Security: Available with gated compound
Ambulance: Services available
Car Parking for residents and Visitors: Available

Emergency Hospital Link: SK Hospital, Pangode

SUT Hospital, Pattom and

Cosmopolitan Hospital, Pattom

6Human ResourcesOperations Manager
Head, Geriatric Care
Skilled Care Givers (on 24x7 Duty)
Doctor visit (Weekly)
Doctor on Call (Any time)
F&B Manager
Chef and Assistants (on 24x7 Duty)
Housekeeping Staff (on 24x7 Duty)
Security (on 24x7 Duty)
Drivers (on 24x7 Duty)
7Other services that can be facilitated

Exclusive skilled care giver service:

a) Day time basis

b) Night time basis

c) Full day basis

Yes
Fixing prior appointments with Hospitals / Doctors and assisting in its fulfilmentYes
Medicines Delivery Facility at the premisesYes
Laboratory Tests and results at the premisesYes
Ambulance ServicesYes

Physiotherapy / Yoga / Wellness / Ayurveda Centre Services:

a) Fixing prior appointments/ Assist visiting the Centre

b) Physiotherapist on call

c) Attending individual /Group sessions

d) Hair Dresser Services

e) Pedicure Services

Yes

Personal Assistant Services like:

a) Accompany visiting friends/ relatives / Church / Temple / Bank / Shopping

b) Bills Payment / Rent Collection

c) Secretarial services like typing / emailing / copying / faxing

d) Assisting in STD / ISD calls / Skype

Yes
8Concierge Services

a) Arrange transportation for personal visits as required

b) Pick Up and Drop for visiting guests

Yes
9Miscellaneous Services

a) Guests Facility at the Premises

b) Celebration of special days / events

c) Group picnics

d) Group watching cultural programs

e) Meals outside Menu / Special Food

Yes
10Recreation

a) Indoor Games like Cards, Carrom, Chess

b) Library and Reading Room

c) Meditation Room

Yes

Last updated on 31st Dec 2020.

In case of any further information please contact us. We shall be always glad to reply to your queries forthwith.